出站 调用ing with a 预测拨号器
Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. The Five9 预测拨号器 dramatically increases the number of live connections for your agents. With a predictive mathematical algorithm, Five9 does the hard work of getting a live person on the phone. This saves time for agents from listening to unanswered calls or busy signals. Instead agents can focus on talking to people who are ready to talk.
The Five9 预测拨号器 learns to anticipate when agents will become available and speeds up or slows down the dialing rate accordingly. We also synchronize with dialing lists including salesforce contact lists, identifying unsuccessful calls to determine if the number needs to be called back later or eliminated from the dialing list.
Keep 代理 at Peak Efficiency
The Five9 预测拨号器 uses a predictive mathematical algorithm to predict when agents will become available and adjusts the dialing rate. It also analyzes unsuccessful calls to determine how to call back later.
Predictive dialers can triple talk time as compared with manual dialing, taking the number of minutes talked from 15 minutes to 48 minutes per hour.
Multiple Dialing Modes
Five9 offers a variety of dialing modes and businesses can select the best one to meet their campaign requirements. The dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs. Five9 supports predictive, 进步, 权力, preview and a manual dialing mode to help with TCPA compliance.
With Five9, we have literally been doubling our year-over-year growth.
Englishtown: Learn How the Five9 预测拨号器 Increased 调用 Center Efficiency by More Than 40%
Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. 多亏了 预测拨号器, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.下载案例研究
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Predictive Auto Phone Dialer and 出站 Features
Automated Dialer Technologies: 预测拨号器, 权力拨号器, 进步的拨号器, 预览拨号器
运动 & 列表管理
CRM集成: 销售force, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk
Real-Time DNC 列表管理
出站 调用 Priority
配置定时器 & 重拨
Answering Machine Detection
Automatic 的声音mail Laydown
Timezone Rules Dialing
Vertical Dialing Mode
List Penetration Dialing Mode
标准 & 自定义报告
Make It Happen with Five9
Stop wasting time on manual dialing and managing leads. Five9 出站 呼叫中心 automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
出站 dialing connects agents only to live prospects, maximizing calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Now more than ever, the contact center is the front door for many businesses.
在Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and em权力ing your agents to deliver more human experiences.