Five9 University: 培训 Programs For Your Five9 Cloud 联系 And 调用 Center
Five9 University Builds a Foundation for Success
The Five9 University training program covers key capabilities of the Five9 Intelligent Cloud 联系 Center 解决方案. The program offers training in delivery modes suitable to your organization’s learning needs – from basic self-help overviews to advanced, interactive instructor-led classes.
Through Five9 University users can hone their skills and become subject matter experts in operating the Five9 解决方案.
Five9 University: A Total 培训 Program
Online training is a suite of eLearning training videos covering core applications and integrations. The content is comprised of short modules categorized by role and function allowing you to quickly find topics or view courses from beginning to end. The online training includes Administrator assessment exams to test your Five9 knowledge.
培训 webinars cover introductory content for learners who need a quick overview or as a lead-in to more advanced training. Participate with access to a trainer in group sessions where questions are encouraged.
Instructor-Led 培训 Courses
Take your training and contact center to the next level by attending instructor-led training classes. The interactive, hands-on approach helps solidify concepts and learn the practical how-to that you need to maximize your Five9 解决方案.
We will work with you to define a custom curriculum for on-site or remote delivery. Or, setup a standard instructor-led class dedicated to your employees.
Now more than ever, the contact center is the front door for many businesses.
在Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.