调用 Center Software from Five9 Delivers Amazing Customer Experiences
Five9 call center software enables agents to be more effective when handling customer interactions - deliver a better service experience or sell more. 智能拨号器 give agents more time with live prospects. Intelligent Omnichannel Routing connects customers to the right agent. On-Screen Customer Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM.
Five9 provides everything you need to run an effective 入站, 出站, or 混合 omnichannel contact center, including interactive voice response (这套), real-time and historical dashboards and 报告, 电话, workforce management, quality monitoring, CRM集成,更多的.
Intelligent Omnichannel Routing
The Five9 Omnichannel ACD lets you intelligently route 入站 customer contacts to the agent best suited for the job.
Auto Dialer Modes
Gain maximum control over your call center’s dialing rates with the choice of Predictive, 进步, 权力, 预览, and Manual dialing modes.
Five9 provides out-of-the-box integration with leading CRMs, including 销售force, ServiceNow, Microsoft Dynamics, 甲骨文, Zendesk, Microsoft Dynamics, 和NetSuite.
Workforce Management (WFM)
Ensure the right staff is in place at the right time during the day to quickly and effectively handle your customers.
报告 & 分析
Get real-time and historical reports, dashboards, and alerts based on call center best practices.
Engage your customers over their preferred contact channel — voice, 电子邮件, 闲谈，聊天, 短信, 社会, 移动, or video – and move them seamlessly between channels.
Amazing Customer Experiences
Enable your customers to reach agents via phone, 网络, 闲谈，聊天, 电子邮件, 移动 apps or 社会 media and maintain a unified view of the customer’s journey across all touchpoints.
Deploy a truly worldwide contact center operation with in-region voice capabilities that optimizes your global agent resources with the highest quality and most effective solution.
Serve your customers with a seamlessly integrated solution that fully leverages and complements CRM, UC and WFO systems for an end-to-end cloud customer experience.
Leverage all these capabilities on a modern architecture, built to evolve at the rapid innovation pace required for your customers in today’s digital world.
Hundreds of Successful CRM集成
Five9 is the leading solution for integrating call center software with CRMs, combining robust pre-built integrations and the support of an expert Professional 服务 team. With the experience of hundreds of successful integrations, Five9 can activate your business in weeks, 不是几个月.
Five9 调用 Center Software Features
Predictive, 进步, 权力, & 预览拨号器
运动 & 列表管理
Local Number Options
得到更多的信息 & 定价
Access all the contact center resources, such as demos, technical reports, data sheets, etc..
All fields are required.