调用 Center Software from Five9 Delivers Amazing Customer Experiences
Five9 call center software enables agents to be more effective when handling customer interactions - deliver a better service experience or sell more. 智能拨号器 give agents more time with live prospects. Intelligent Omnichannel Routing connects customers to the right agent. On-Screen Customer Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM.
Five9 provides everything you need to run an effective 入站, 出站, or 混合 omnichannel contact center, including interactive voice response (这套), real-time and historical dashboards and 报告, 电话, workforce management, quality monitoring, CRM集成,更多的.
Intelligent Omnichannel Routing
The Five9 Omnichannel ACD lets you intelligently route 入站 customer contacts to the agent best suited for the job.
Auto Dialer Modes
Gain maximum control over your call center’s dialing rates with the choice of Predictive, 进步, 权力, 预览, and Manual dialing modes.
CRM集成
Five9 provides out-of-the-box integration with leading CRMs, including 销售force, ServiceNow, Microsoft Dynamics, 甲骨文, Zendesk, Microsoft Dynamics, 和NetSuite.
Workforce Management (WFM)
Ensure the right staff is in place at the right time during the day to quickly and effectively handle your customers.
报告 & 分析
Get real-time and historical reports, dashboards, and alerts based on call center best practices.
Omnichannel Interactions
Engage your customers over their preferred contact channel — voice, 电子邮件, 闲谈，聊天, 短信, 社会, 移动, or video – and move them seamlessly between channels.
Architected for the Modern Global Consumer
Amazing Customer Experiences
Enable your customers to reach agents via phone, 网络, 闲谈，聊天, 电子邮件, 移动 apps or 社会 media and maintain a unified view of the customer’s journey across all touchpoints.
全球的声音
Deploy a truly worldwide contact center operation with in-region voice capabilities that optimizes your global agent resources with the highest quality and most effective solution.
End-to-End Solution
Serve your customers with a seamlessly integrated solution that fully leverages and complements CRM, UC and WFO systems for an end-to-end cloud customer experience.
快速创新
Leverage all these capabilities on a modern architecture, built to evolve at the rapid innovation pace required for your customers in today’s digital world.
Hundreds of Successful CRM集成
Five9 is the leading solution for integrating call center software with CRMs, combining robust pre-built integrations and the support of an expert Professional 服务 team. With the experience of hundreds of successful integrations, Five9 can activate your business in weeks, 不是几个月.
Five9 调用 Center Software Features
出站
Predictive, 进步, 权力, & 预览拨号器
运动 & 列表管理
Local Number Options
DNC合规
网络调
入站
Omnichannel ACD
的声音-enabled 这套
CTI屏幕流行
Post-call Surveys
Skills-based Routing
通用平台
代理脚本
语音信箱
调用 Conferencing
Toll-Free Numbers
行政
电话录音
Historical 报告
Real-Time 报告
云api
数据导入
Top 10 Reasons Everyone Is Moving to the Cloud
Find out the top 10 advantages of cloud contact centers over traditional, on-premise solutions and see why everyone is moving to the cloud to maximize their success.
Top 10 Reasons eBook得到更多的信息 & 定价
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为什么选择Five9
简单的定价
Monthly or annual pricing with no long-term contracts.
可靠性
权力ful, scalable, and secure cloud solutions.
Industry 领导
Recognized by Gartner as a leader in 联系 Centers.
CRM集成
Integrate with all the leading CRM packages.
云平台
All you need is a computer, a headset, and Internet.